Over 10,000+ happy customers wearing Cold
Join our community! Tag @coldquarter to be featured.
FAQ - Cold Quarter
How long does it take to process an order?
Orders are processed within 1–5 business days (Mon–Fri). During major drops, processing may take slightly longer.
Do you ship internationally?
Yes. We ship to the UK, EU, and selected worldwide locations. Delivery estimates are shown at checkout based on your address.
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unused, and in their original packaging. For hygiene reasons, earrings can't be returned. To start a return, email contact@coldquarter.com with your order number. Return postage is the customer's responsibility.
How long is shipping?
Estimated delivery is 7–21 business days depending on your location, as items ship directly from our suppliers. You'll receive a tracking number by email once your order ships (tracking can take up to 5 business days to update).
Duties & Taxes
Any import duties or taxes are the responsibility of the customer and may be charged by your local carrier on delivery.
Can I change or cancel my order?
Contact us at contact@coldquarter.com as soon as possible and we'll try to amend or cancel while the order is still processing. Under UK Consumer Contracts Regulations, you may also cancel within 14 days of receiving your order — see our Return & Refund Policy.
My order arrived damaged / wrong item
Email contact@coldquarter.com within 7 days of delivery with your order number and photos, and we'll arrange a replacement or refund.
Where is my order?
Track your order anytime on our Track Your Order page using your order number and email.
What are your sizing options?
Most pieces are one-size or adjustable. For rings, use the size chart and the 'Size Help' guide on each ring's product page. Chain and necklace lengths are listed in each product description.
Care instructions
To keep your jewelry looking its best, avoid contact with perfume, lotions and harsh chemicals, wipe gently with a soft dry cloth, and store it in a dry place when not worn.
Payment Methods
We accept Visa, Mastercard, American Express, Diners Club, Discover, JCB, Apple Pay and Google Pay.
Will you restock limited drops?
Some pieces won't return once they sell out. Sign up to our newsletter at the bottom of any page for early access to future drops.